segunda-feira, 27 de junho de 2011

THE CUSTOMER IS DEAD, DEAD, DEAD…



«There are brands who have achieved the holy grail of building long-lasting, deep relationships with "people," and they are the celebrity brands. That’s why a Jonas Brother, will.i.am and Pharrell Williams are all here and the centre of attention. These are pop stars who have customers/fans/people so loyal they do not feel like they are buying anything. They have bought into the brand, but aren’t buying it.» Artigo completo da CNN

Sem comentários: